Maintenance Tracking

Maintenance request tracking that actually closes the loop.

Keep tenant photos, priority review, vendor handoffs, status updates, and repair costs in one maintenance inbox tied to the right property.

Get Early Access How small landlords track it

What breaks in a "Google Forms + group text" workflow

The two-property landlord who manages requests over text knows the pattern: a tenant texts a photo of a leaking faucet, the vendor misses the address, and the repair cost is hard to explain months later. Rentlane keeps the request, photos, vendor notes, cost, and status attached to the right unit.

What gets tracked

Tenant submissions

Tenants describe the problem and attach photos from a browser-based request form.

Reviewable priorities

Available request details may support a suggested category or priority for landlord review.

Repair-cost records

Record quotes and final repair costs against the request.

Vendor handoff

Review the property, access, and request details before sharing them with a vendor.

Status updates

Move requests from New to Assigned, Scheduled, In Progress, and Complete.

Expense handoff

Add a reviewed repair cost to the property's expense records.

How priority suggestions work

Request details can support a suggested category or priority. You review the suggestion and decide how to respond; Rentlane does not replace emergency judgment or professional advice.

Who it's built for

Small landlords (1–20 units) — the segment most underserved by enterprise tools like AppFolio and Buildium.
Self-managers — landlords doing everything themselves who need a single inbox instead of three threads and a spreadsheet.
Remote landlords — out-of-state owners and military landlords who need a paper trail when they can't drive over and look. Manage rental property remotely →
House hackers — owner-occupants renting rooms or units in the same building.
Roommate houses & college rentals — multiple tenants per unit submitting from their own logins.

How it connects to the rest of Rentlane

Connect reviewed repair costs to rental expense records, property P&L, and a Schedule E-aligned CSV export.

Frequently asked questions

How do tenants submit a maintenance request?

Tenants describe the problem and attach photos through a browser-based request form.

How do priority suggestions work?

Request details can support a suggested category or priority. The landlord reviews each suggestion and decides how to respond.

Can I assign requests to a vendor?

Yes. Keep the vendor, scheduling details, work order, and landlord-controlled status with the request.

Does Rentlane replace emergency judgment?

No. Landlords remain responsible for evaluating emergencies and contacting appropriate emergency services or qualified professionals.

Can tenants see request status?

Yes. Tenant-facing status updates keep progress visible without a separate text thread.

Does maintenance connect to expense tracking?

Yes. Add a reviewed repair cost to the property expense ledger, or record the expense manually.

Other Rentlane Tools

Explore the rest of Rentlane for independent landlords with portfolios of up to 20 units.

Keep every repair tied to the right property

Join early access for Rentlane Pro at $8.99/month on iOS.

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