Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide directly and information generated through your use of the Service:

• Account Information: Name, email address, phone number, and authentication credentials when you create an account.
• Property Data: Property addresses, unit details, lease terms, and tenant information that you enter into the platform.
• Financial Data: Bank account information connected through Plaid for rent collection and financial tracking. Rentlane does not store your full bank credentials — Plaid handles authentication securely.
• Documents: Lease agreements, notices, and other documents you create, upload, or sign through the Service.
• Usage Analytics: Device information, browser type, IP address, pages visited, and interactions with the Service, collected to improve performance and user experience.
• Communications: Messages sent through the platform's tenant communication features.

2. How We Use Information

We use your information to:

• Provide, maintain, and improve the Rentlane platform
• Process rent payments and financial transactions
• Generate lease documents and facilitate digital signing
• Send notifications, reminders, and service-related communications
• Provide customer support
• Analyze usage patterns to improve the Service
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

3. Information Sharing

We do not sell your personal data. We share information only in the following circumstances:

• Service Providers: We work with trusted third parties to operate the Service:
  • Firebase (Google) — Authentication, database, and hosting infrastructure
  • Plaid — Bank account linking and financial data access
  • Stripe — Payment processing for subscription billing
  • DocuSeal — Document generation and electronic signatures
  • Twilio — SMS notifications and tenant communications
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With Your Consent: We may share information when you explicitly direct us to do so.

4. Data Security

We take reasonable measures to protect your information, including encryption in transit (TLS) and at rest, secure authentication, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, accounting, or compliance purposes. Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytics.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format for transfer to another service.
• Opt-Out: Unsubscribe from marketing communications at any time (service-related communications are not optional while your account is active).

To exercise any of these rights, contact us at support@getrentlane.com. We will respond within 30 days.

7. Children's Privacy

Rentlane is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us at support@getrentlane.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice on the Service. Your continued use of Rentlane after any changes indicates your acceptance of the updated policy. We encourage you to review this page periodically.

9. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@getrentlane.com.