Account and technical help
Sign-in issues, unexpected behavior, data exports, notifications, and app troubleshooting.
Request technical helpCustomer support
How can we help?
For account access, subscriptions, bank connections, leases, maintenance, exports, or anything else in Rentlane, send our support team a message.
Include the email address on your Rentlane account and a short description of what happened. Do not send bank credentials, passwords, full account numbers, or sensitive tenant financial information. You can also email [email protected].
Apple subscription help
Rentlane Pro is billed by Apple. Manage or cancel it from iPhone Settings → Apple Account → Subscriptions.
Apple billing supportBank connection help
For connection or transaction-sync issues, contact Rentlane. You can also review or revoke connected institutions in Plaid Portal.
Open Plaid PortalPrivacy requests
For access, correction, deletion, or other privacy rights, use the subject “Privacy Request.”
Submit a privacy requestUrgent property emergency? Rentlane is software and does not provide emergency maintenance or emergency services. Contact your landlord, property manager, a qualified local professional, or emergency services as appropriate.